Closing the Execution Gap with Reinforcement

In the Field

On paper, safety processes are clear. In reality, outcomes show what crews actually remember and apply.

The Reality

A national infrastructure services provider operates across hundreds of field locations in high-risk environments.

Before work begins, crews complete a Job Task Safety Assessment (JTSA) — identifying hazards and defining Safety Action Plans. The process is structured, required, and documented. But documentation does not guarantee execution.

Performance Objective
Reinforce critical JTSA behaviors to ensure consistent execution in the field, without adding more training time.

The Execution Gap

Over time, even strong safety processes break down in execution.

• Rushed or partially completed assessments
• Deadline pressure overriding procedure
• Assumptions replacing verification
• Variability across crews and job sites

Even well-delivered training fades over time. Research shows that up to 90% of newly learned information is forgotten within a week if it is not reinforced. In distributed field operations, forgetting becomes operational risk.

Hermann Solves OR How Hermann Was Deployed

PMG implemented a three-month pilot using Hermann to reinforce frontline JTSA execution under real-world conditions.

A three-minute, visually rich microlearning campaign was created in hours and delivered via SMS to field devices. Crews completed modules in the flow of work with no lost field time, while leadership gained real-time visibility into participation, mastery, and where reinforcement was required.

Reinforcement In Action

Proven in the Field

The pilot demonstrated reinforcement can scale across distributed field teams without disrupting field operations.

• 94% completion rate
• 87% mastery across learning objectives
• Positive feedback on ease and relevance
• Internal teams trained to deploy future reinforcement campaigns

What This Demonstrates

In high-risk field environments:

• Compliance can mask performance drift.
• Documented safety processes alone are not enough.
• Execution must be continuously reinforced where work happens.

Closing the gap between documented procedure and daily behavior requires structured reinforcement in the flow of work. Training initiates safety. Reinforcement protects it.

CTA: See how reinforcement protects performance —where work actually happens.
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